Senior Director, IT Engineering & Support
IT, Sales & Business Development, Customer Service · Full-time
Broomfield, CO, USA
Key Responsibilities:
- Define and own the enterprise-wide IT Infrastructure engineering and support vision, multi-year strategy, target operating model, and investment roadmap aligned to corporate strategy and global growth.
- Shape enterprise IT priorities by advising executives on material trade-offs across cost, risk, resilience, scalability, speed, and employee experience.
- Sponsor business cases and secure executive alignment for major investments, sourcing decisions, and transformation programs.
- Align engineering and support strategy with enterprise architecture, cybersecurity, applications, data, facilities, business continuity, and regional business priorities.
- Hold enterprise accountability for the reliability, scalability, lifecycle health, and supportability of networks, servers, cloud and on-premises platforms, endpoints, identity services, data centers, and related services.
- Establish a globally consistent, scalable service model with clear service ownership, decision rights, coverage expectations, and experience standards.
- Set IT enterprise performance expectations and govern a balanced scorecard of reliability, resilience, security, cost, delivery, and employee-experience outcomes.
- Lead and own the response to major incidents, continuity, and systemic remediation efforts when business impact or enterprise risk warrants senior leadership.
- Drive structural reduction of technical debt, preventable operational demand, and regional inconsistency through platform simplification, automation, and lifecycle discipline.
- Lead and develop a multi-layered global organization through directors, senior managers, managers, and technical leaders.
- Design the organization, leadership structure, location strategy, sourcing mix, and capability roadmap required to support long-term enterprise needs.
- Own leadership succession and bench strength for the function; coach senior leaders and establish consistent leadership expectations across regions.
- Build a high-accountability culture that balances strategic thinking, operational excellence, customer focus, collaboration, and disciplined execution.
- Establish enterprise policies, standards, decision rights, and governance for IT infrastructure engineering and support, ensuring alignment with security, architecture, legal, and compliance requirements.
- Serve as a senior accountable leader for material infrastructure and support risks, ensuring ownership, investment decisions, remediation, and transparent executive reporting.
- Sponsor resilience, disaster recovery, crisis-readiness, and operational-continuity strategies for in-scope technology services.
- Ensure enterprise changes and transformations include effective operational readiness, service transition, adoption, and long-term support models.
- Own the multi-year investment portfolio and financial strategy for IT engineering and support, including CAPEX, OPEX, workforce, sourcing, and productivity commitments.
- Optimize the portfolio across run, grow, transform, risk reduction, and technical-debt priorities; redirect resources based on enterprise outcomes and changing business needs.
- Lead executive relationships with strategic vendors and partners, including commercial strategy, major negotiations, performance accountability, and sourcing decisions.
- Establish benefits realization and portfolio-governance disciplines that connect investment decisions to measurable enterprise outcomes.
- Act as an advisor to senior business, scientific, regional, and IT leaders on technology service strategy, risk, investment, and workforce productivity.
- Represent engineering and support priorities in enterprise planning and governance forums, driving decisions across organizational boundaries.
- Communicate strategy, service health, risk exposure, investment choices, and transformation progress to executive audiences with clarity and transparency.
- Travel to company locations as needed to strengthen executive partnerships, oversee critical delivery, and develop the global leadership team.
- Ability to travel up to 25%
Enterprise IT Strategy, Operating Model & Business Alignment
Global Engineering, Infrastructure & Service Outcomes
Executive Leadership, Organization & Talent
Enterprise Governance, Security, Risk & Continuity
Investment Portfolio, Financial & Strategic Vendor Leadership
Executive Partnership, Influence & Communication
YOU MUST HAVE:
- Bachelor’s degree minimum
- 15+ years of progressive enterprise technology experience, including infrastructure engineering and end-user support.
- 10+ years of people leadership experience, including leading leaders of leaders and multi-layered, geographically distributed organizations.
- Due to Contractual requirements, must be a U.S. Person defined as, U.S. citizen permanent resident or green card holder, workers granted asylum or refugee status
- Due to national security requirements imposed by the U.S. Government, candidates for this position must not be a People's Republic of China national or Russian national unless the candidate is also a U.S. citizen.
WE VALUE:
- Master’s degree in Computer Science, Information Technology, Engineering, Business, or a related field.
- Track record of materially improving global IT maturity, service performance, resilience, cost effectiveness, and employee experience at scale.
- Broad command of enterprise networks, cloud and on-premises infrastructure, data centers, endpoints, identity and access management, collaboration platforms, and service operations.
- Experience defining global operating models, organizational structures, service ownership, sourcing strategies, and leadership succession plans.
- Exceptional executive communication and influence, including the ability to frame consequential tradeoffs and gain alignment across diverse senior stakeholders.
- Strong financial acumen with experience governing multi-year portfolios, investment cases, productivity commitments, and benefits realization.
- Experience sponsoring enterprise technology transformations, major migrations, automation programs, and complex organizational change.
- Familiarity with ITIL and modern service-management practices; advanced ITIL, cloud, infrastructure, security, or program leadership certifications are valued.
- Comfort operating with ambiguity and enterprise-wide accountability in a fast-paced, complex, global environment.
- Demonstrated enterprise accountability for critical infrastructure, global support services, material operational risk, and business continuity.
- Proven experience shaping multi-year strategy, leading major transformation, owning significant investment portfolios, and influencing executive decisions.
- Experience leading strategic vendors, complex commercial negotiations, and sourcing or operating-model decisions at enterprise scale.
Quantinuum is a leading quantum computing company delivering a full stack platform designed to make quantum computing deployable in real-world environments. With active engagements spanning pharmaceuticals, material science, financial services, government, industrial sectors, and leading academic and research institutions worldwide, we are helping organizations unlock the transformative potential of quantum computing.
Our global team of more than 800 employees includes many of the world's leading scientists, engineers, and researchers, with more than 70% of our technology team holding advanced degrees at the Master's or PhD level. Headquartered in Broomfield, Colorado, Quantinuum operates across the United States, United Kingdom, Germany, Japan, and Singapore.
By joining Quantinuum, you’ll help shape the future of quantum computing, pushing the limits of technology, and making the impossible possible.
What’s in it for you?
We believe our people are our greatest strength and offer a comprehensive rewards package that supports your professional growth, well-being, and long-term success.
- Competitive compensation and the opportunity to work on groundbreaking technology
- Flexible work arrangements that support work-life balance
- Employer-subsidized medical, dental, and vision insurance
- 401(k) retirement savings plan with company match and student loan repayment benefit
- Equity opportunities
- Generous paid time off, sick leave, and 12 paid holidays annually
- Paid parental leave
- Employee discount programs
Equal Opportunity Employer
Quantinuum is proud to be an equal opportunity employer. We are committed to building an inclusive workplace where all employees and applicants are treated with respect and provided equal opportunities regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, ancestry, marital status, or any other characteristic protected by applicable law.
Know Your Rights: Workplace discrimination is illegal. For more information about Quantinuum, please visit our website.
We are committed to making our recruitment process accessible to all. If you require any reasonable adjustments at any stage of the application or interview process, please let us know use the Lets talk contact form.
Applications will be accepted on an ongoing basis, there is no application deadline for this position.
200000 - 270000 USD a year
Compensation & Benefits:
Incentive Eligible – Range posted is inclusive of bonus target.
The pay range for this role is $200,000 – $270,000 annually. Actual compensation within this range may vary based on the candidate’s skills, educational background, professional experience, and unique qualifications for the role.